Terms and conditions
Minimum order No demands.
VAT is included in the price with f.n. 25%.
- Card payment / Certitrade
You pay with your Visa or Mastercard via Certitrade / Euroline 100% secure. All information is encrypted with SSL - 128 bit. The money is reserved in your account and is usually deducted within 24 hours of you placing your order. All transactions are carried out according to the new security standard 3D-Secure.
With Payson, you can pay by credit card or Internet banking via a payment link, which is displayed after the order has been placed. More information about Payson is available at www.payson.se.
You pay money in advance on our bank giro no. After you have sent your order at the checkout, you will receive information on the screen and via E-mail how to proceed. (Expect a few days' extra delivery time if you choose prepayment)
Normal delivery time from us is about 3 working days. During the high season it can take a little longer. In addition, the post office's delivery time, which is normally 4 working days.
Mode of delivery
We send orders as postal parcels / letters / bus goods or with your specified supplier.
We do not take financial responsibility for any delays depending on the shipping company.
The shipping cost for an order is included in the price unless the shoes are returned or not picked up. In the event of return or uncollected package without a reason for complaint, a cost of SEK 100 / pair is charged for delivery shipping.
Complaints and right of return
There is always a guarantee on the products you buy (1 year). If you can prove that there is a manufacturing defect in the product, you always get new parts, however, the warranty does not apply in the event of wear and tear. You pay the return shipping yourself. For repayment - enter your postal giro, bank giro, personal account or bank account number.
Right of withdrawal
According to the Distance Contracts Act, you have the right to return ordered faultless goods without giving any reason. Notice of this shall be given as soon as possible, but no later than within fourteen (14) days of receipt of the goods. Return address is included with each delivery. If return address is missing, please contact customer service before sending. (The right of withdrawal does not apply to specially ordered goods) We follow the Swedish Consumer Agency's recommendations, see: Konsumentverket.se. Please note that the return shipment must be recommended for traceability.
Damage to packages and uncollected packages
If you discover damage to the package, you must immediately report this to the post office or other carrier and report a damage. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the handling of the post office or the transport company, you must contact them and make a claim report. If any dispute with the post office or the transport company can not be resolved, please contact us.
If you have ordered and do not pick up your shipment before it is returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 350 / shipment (max. 2 pairs / shipment) for our work with handling the goods in addition to the shipping cost as above.
The Personal Data Act
Your personal data is handled in accordance with current provisions in the Personal Data Act (PUL).